Industry: Private
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Join Our Team: Jumia Customer Service Jobs
Are you passionate about customer service? Do you thrive in a fast-paced and dynamic environment? If so, Jumia is looking for talented individuals like you to fill various customer service roles in our growing team. Join us in reshaping the e-commerce landscape in Africa and make a meaningful impact on our customers’ experiences.
About Jumia
Jumia is Africa’s leading e-commerce platform, connecting millions of customers to a wide range of products and services. With operations in several countries across the continent, we offer a platform for customers to shop online, providing convenience and accessibility like never before. As we continue to grow, we are looking to enhance our customer service to ensure a seamless shopping experience for our users.
Why Work with Us?
At Jumia, we believe in fostering a culture of growth, collaboration, and empowerment. By joining our team, you will benefit from:
- Competitive Salary: We offer competitive compensation packages that reflect the value of the work you do.
- Career Growth: We prioritize the professional development of our employees, offering training and opportunities for advancement.
- Dynamic Work Environment: Work in an energetic and innovative atmosphere where your ideas are valued.
- Employee Benefits: Enjoy a comprehensive benefits package including health insurance, paid time off, and more!
- Impactful Work: Make a real difference in the lives of customers across Africa.
Key Responsibilities
As a member of the Jumia customer service team, you will be responsible for:
- Responding to customer inquiries via phone, email, and chat promptly and professionally.
- Resolving complaints and issues effectively, ensuring customer satisfaction.
- Providing accurate information about our products, services, and policies.
- Handling returns, exchanges, and refunds in accordance with company policies.
- Escalating unresolved issues to the appropriate departments to ensure timely resolutions.
- Documenting customer interactions and feedback in our customer relationship management (CRM) system.
- Contributing to the continuous improvement of our customer service processes.
Requirements
The ideal candidates for our customer service roles should possess the following qualifications:
- High school diploma or equivalent; a bachelor’s degree is a plus.
- 1-2 years of experience in customer service or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and a customer-oriented mindset.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Proficiency in Microsoft Office Suite and familiarity with customer service software.
- Fluency in English is required; knowledge of additional languages is an advantage.
Work Schedule and Location
Jumia offers flexible work schedules to accommodate our employees’ needs. Customer service roles may include working on weekends and holidays, depending on business needs. Positions are available at various Jumia locations across Africa, with opportunities for remote work as well.
How to Apply
If you are ready to embark on a rewarding career with Jumia, we invite you to apply for our jumia customer service jobs today! Please submit your application through this page.
Join Us at Jumia
At Jumia, we are committed to building a diverse and inclusive team. We value unique perspectives and experiences, and we believe that our strength lies in our differences. If you are enthusiastic about customer service and eager to be part of our mission to revolutionize e-commerce in Africa, we want to hear from you!
Apply today and take the first step towards an exciting career with Jumia!
