Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Join Our Team as a Customer Service Representative in the ComEd Jobs Sector

Are you passionate about delivering excellent customer service? Do you thrive in a dynamic work environment where your contributions matter? If so, we invite you to become part of our team as a Customer Service Representative in the ComEd jobs customer service sector. We are committed to providing outstanding experiences for our customers and are looking for dedicated individuals who align with our values.

About ComEd

ComEd is one of the leading energy providers in the Midwest, serving over 4 million customers in northern Illinois. We take pride in our commitment to delivering reliable service and innovative energy management solutions. Our success relies on the fantastic people we employ, and we are actively seeking enthusiastic customer service professionals to join our team.

Position Overview

As a Customer Service Representative, you will play a vital role in the customer experience journey. You will be the first point of contact for our customers, assisting with inquiries, resolving issues, and promoting our services. This role requires a strong sense of empathy, effective communication skills, and problem-solving abilities to ensure our customers receive the best possible service.

Key Responsibilities

• Handle incoming customer calls and respond to inquiries about services, billing, and technical issues.
• Resolve customer complaints and issues efficiently and effectively while maintaining a positive attitude.
• Provide accurate information regarding company services, policies, and procedures.
• Document customer interactions in our system to ensure tracking and follow-up where necessary.
• Promote product offerings and initiatives that enhance customer experience and energy efficiency.
• Collaborate with various departments to resolve complex customer issues.
• Adhere to company policies and performance standards, including call handling time and customer satisfaction scores.

Qualifications

To succeed in this role, you should possess the following qualifications:

• A high school diploma or equivalent is required; an associate or bachelor’s degree is a plus.
• Previous experience in a customer service role, preferably in a call center environment.
• Strong verbal and written communication skills.
• Excellent problem-solving capabilities and a desire to help customers.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Proficiency with computer systems and the ability to learn new software applications quickly.

Why Join Us?

Joining ComEd means becoming part of a dynamic team dedicated to making a difference in our communities. Here are some reasons to consider a career with us:

• Comprehensive Training: We offer extensive training programs to equip you with the skills needed to excel in your role.
• Career Growth: We provide opportunities for professional advancement and continuous learning.
• Competitive Compensation: Our compensation package is competitive, and we also provide performance-based incentives.
• Work-Life Balance: We believe in promoting a healthy work-life balance through flexible working options.
• Health Benefits: Our comprehensive health plans support your well-being and that of your family.
• Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Process

If you are ready to take the next step in your career and are excited about the opportunity to work in ComEd jobs customer service, we invite you to apply! Please submit your application through this page, ensuring that your resume and cover letter highlight your relevant experience and strengths.

Join Us Today!

At ComEd, we value our employees and the important role they play in providing outstanding customer service. If you are motivated, skilled, and eager to contribute to a leading energy provider, we want to see your application!

We are an equal opportunity employer and value diversity in our workplace. We encourage all qualified individuals to apply and help us create a bright future for our customers and communities.