Industry: Private

Employment Type: Part Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Exciting Opportunities for Remote Technical Account Manager Jobs

Are you an experienced Technical Account Manager looking for a remote opportunity that allows you to work from anywhere? At TechGenius Solutions, we are on the lookout for passionate individuals who want to make a difference in the tech industry while enjoying a flexible work-life balance. Our company specializes in providing innovative software solutions for clients across various sectors, and we need you to help us deepen our relationships with our clients and ensure their success.

About TechGenius Solutions

Founded in 2015, TechGenius Solutions has amassed a diverse portfolio of clients, ranging from startups to Fortune 500 companies. Our mission is to empower businesses with cutting-edge technology that drives efficiency, productivity, and growth. We believe in a supportive and inclusive workplace culture that values collaboration, creativity, and continuous learning.

What You’ll Do

As a Remote Technical Account Manager, you will be the primary point of contact for our clients, responsible for managing and nurturing client relationships post-sale. Your role will involve:

• Understanding clients’ technical needs and their business objectives to provide tailored solutions that maximize their experience with our products.
• Acting as a bridge between clients and our internal teams—communicating client feedback and advocating for their needs.
• Conducting regular check-ins with clients to assess satisfaction, resolve any issues, and identify opportunities for further engagement.
• Training clients on system functionalities and features, ensuring they are well-equipped to leverage our solutions to enhance their operations.
• Collaborating with sales and marketing teams to spot upsell and cross-sell opportunities based on client needs.
• Providing technical guidance and support to clients, ensuring seamless integration of our software solutions into their existing systems.
• Tracking account health metrics and preparing reports on client engagement and satisfaction levels.

Qualifications

To be successful in this role, you should meet the following criteria:

• 1-3 years of experience in a Technical Account Manager or Customer Success role, preferably in a software or SaaS environment.
• Strong technical aptitude with the ability to understand complex software solutions and articulate their benefits to clients.
• Outstanding communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues.
• Problem-solving skills and the ability to manage multiple client accounts effectively.
• Proficiency in CRM software and tools, such as Salesforce, HubSpot, or similar platforms.
• Bachelor’s degree in a relevant field (e.g., Computer Science, Business Administration, or Information Technology) is preferred.

What We Offer

Joining TechGenius Solutions means becoming a part of a dynamic team committed to professional development and creating a supportive work environment. Here’s what you can expect:

• Flexible working hours to suit your lifestyle and personal commitments.
• Competitive salary range of $70,000 to $90,000, based on experience and qualifications.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with a company match to help you secure your financial future.
• Generous paid time off and holiday policies that promote work-life balance.
• Ongoing training and professional development opportunities to help you enhance your skills and advance in your career.

Our Company Culture

At TechGenius Solutions, we pride ourselves on fostering an inclusive environment that encourages creativity and diverse perspectives. We believe that our employees are our greatest asset, and we are committed to creating a workplace where everyone can thrive. We celebrate achievements together, promote teamwork, and strive for excellence in every project.

How to Apply

If you are ready to take your career to the next level and explore rewarding remote technical account manager jobs, we would love to hear from you! Please submit your application, including your resume and a cover letter outlining your relevant experience and why you’d be a great fit for our team, right on this page.

Join us at TechGenius Solutions and become part of a forward-thinking team dedicated to transforming the tech landscape!